The fine print, in plain English.

1.About these terms

These Terms of Service apply when you use this website, request an estimate, or book a move with We Moving Co. (“We Moving,” “we,” “us”). By submitting a request or letting our crew start work, you agree to these terms. If anything in your written booking confirmation differs from this page, the confirmation controls for that move.

2.Our services

We provide local residential and commercial moving services from San Antonio, Texas, including full moves, labor-only loading and unloading, packing, and storage moves. Specialty items such as pianos, safes, pool tables, large appliances, artwork and antiques are accepted case by case after review.

We may decline or reschedule a job if we cannot do it safely, for example because of unsafe access, a missing elevator reservation, or items we are not equipped to move.

3.Estimates and pricing

Our online price is an estimate, not a binding quote. It is calculated from the details you provide, and your final bill is based on the actual time your crew works on move day.

• Hourly rates are $165 per hour for two movers and a truck, plus $30 per hour for each additional mover.
• Every move has a 3-hour minimum.
• Pickups inside the City of San Antonio have no travel fee. Pickups in other cities have a one-time travel fee of $35.
• Moves that run 7 hours or longer receive one free hour, taken off the billed time.
• Specialty items, extra packing materials, and anything not described in your request are not part of the instant estimate and are priced separately before move day.

If what we find on move day is materially different from your request, such as more items, extra stairs, a long walk to the truck, or additional stops, the time and price may change. Your crew lead will tell you before extra work begins.

4.Booking, deposits and payment

Submitting a request online does not guarantee a date. Your booking is confirmed only when we confirm it with you directly. Nothing is charged when you submit a request.

Once we confirm your date, we request a deposit equal to your crew’s first hour plus any travel fee. The deposit holds your date and is credited in full to your final bill. The remaining balance is due when the work is complete, before the crew leaves. Accepted payment methods are listed in your booking confirmation.

5.Rescheduling and cancellation

Plans change. Tell us as soon as you can and we will find the closest open window.

• If you cancel or reschedule at least 72 hours before your scheduled arrival window, we refund your deposit in full or move it to your new date.
• If you cancel or reschedule with less than 72 hours’ notice, or the crew arrives and cannot start because of something within your control, the deposit may be kept to cover the crew we reserved for you.
• If we need to cancel or reschedule, for example because of severe weather or an emergency, you can choose a new date or receive a full refund of your deposit.

6.Your responsibilities

To keep the day on schedule and everyone safe, you agree to:

• Give accurate information about addresses, home size, stairs, elevators and specialty items.
• Arrange parking for the truck and reserve elevators or loading docks where required, including any building approvals.
• Be present, or have an adult you authorize present, at the start and end of the move.
• Empty, defrost and disconnect appliances, and empty drawers of loose, fragile or heavy contents.
• Keep cash, jewelry, medication, important documents, keys and other irreplaceable items with you. We do not transport them.
• Not ask us to move hazardous materials, including fuel, propane, paint, chemicals, ammunition or anything illegal.

7.Care, damage and claims

We pad and wrap furniture and protect floors on every move, and we handle your belongings with reasonable care. If something is lost or damaged while in our care, we will work with you to make it right.

• Unless a different level of protection is agreed in writing before your move, our liability is limited to released-value protection of $0.60 per pound, per article.
• We are not responsible for items packed by you that show no outside damage to the box, for the internal function of electronics or appliances, or for particleboard furniture that cannot be moved without stress.
• Please note any visible damage before the crew leaves and send any claim in writing within 90 days of your move, with photos where possible.

8.Delays outside our control

We plan carefully, but arrival times can be affected by traffic, weather, building access and earlier jobs. We are not responsible for delays or costs caused by events outside our reasonable control, and we will keep you updated if your arrival window changes.

9.Using this website

Please use this site only to request genuine moving services. Do not misuse the forms, try to access systems you are not authorized to use, or copy the site’s content or design. Information you send us is handled as described in our Privacy Policy.

10.Governing law

These terms are governed by the laws of the State of Texas. If a disagreement comes up, please call us first; most issues are solved with a conversation. Any dispute that cannot be resolved informally will be handled in the courts of Bexar County, Texas.

11.Changes to these terms

We may update these terms from time to time. The version posted on this page when you book applies to your move, and the date at the top shows when it last changed.

12.Contact us

Questions about these terms or your move? Call We Moving Co. at (210) 953-6399.